Our complaints policy
We are committed to providing a high quality legal service to all our clients. When something goes wrong, you need to tell us about it. This will help us improve our standards.
Our complaints procedure
If you have a complaint, please put it in writing to our Principal Solicitor, Mr Manzoor Ahmad Shah, the person in charge of client care and all Complaints. Your complaint needs to be made to SHAH LAW CHAMBERS within a reasonable period of time after we have ceased to have conduct of your matter. Our full postal address is 1st Floor, 604 High Road, Wembley, HA0 2AF.
Mr Manzoor Ahmad Shah will immediately discuss the matter with the member of staff with day to day conduct of your case. However, if the complaint is against, Mr Manzoor Ahmad Shah, the complaint will be referred to an independent Solicitor within our firm who had no involvement in the proceedings.
What will happen next?
If we have to change any of the timescales above, we will let you know and explain why.
If you are still not satisfied, you can contact the Legal Ombudsman about your complaint.
Any complaint to the Legal Ombudsman must usually be made within:
For further information, you should contact the Legal Ombudsman:
REPORTING TO THE SRA
The SRA deal with cases where firms or those regulated by the SRA have breached the SRA Principles.
You should report the matter directly to SRA if you think a firm or anyone regulated by SRA has breached an SRA Principle.
You can also report a firm or someone regulated by SRA for non-payment of professional fees (such as agent or expert fees) if
There are some issues that the SRA does not investigate. However, SRA always consider allegations of dishonesty or discrimination.
If the SRA has closed a firm and you believe that the firm owes you money, you may be able to make a claim from our Compensation Fund.
In order to report a complaint to the SRA, you need to download and complete the Report Form found on the SRA website at this link: https://www.sra.org.uk. The address to which this form must be sent is contained within the form.
The report form must clearly set out your concerns, the individuals that you consider responsible for the complained act.